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In General

Visainstitute (" ") owns and operate this Website.
This document governs your relationship with ("Website"). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by [ ]. has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found by using the link at the page footer. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.


You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be or may in some cases be a third party. Where a contract is made with a third party is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

In cases where the fullfillment of the service (e.g. delivery of an e-Visa) depends on the decission of a third party (like a governmental authority), there is no guarantee of said fullfillment. In cases where such decissions of third parties will prevent the fullfillment, a partial refund (excluding a processing fee of 20€) will be granted.

(c) Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect [ ]'s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Applications that are issued within the last 72 hours before the take off (in case of travelling with an airplane) are at risk of not getting approved in time. In such cases where a visa or travel authorization (including eVisa like eVisitor, eta and ESTA) can not be granted in time, liability of additional costs cannot be issued.
As long as the consumer has not yet received an invoice, the order can be cancelled free of charge. As soon as the invoice has been sent and the processing of the visa application has begun, but the visa or entry permit application has not yet been forwarded to the competent authority, a flat-rate charge of €20.00 will be levied in the event of withdrawal. If applications and requests have already been submitted to the authorities (also electronically), a cancellation is possible, but in this case the cancellation fee is 100% of the original purchase price.
Furthermore, it is expressly pointed out that in the event of cancellation after the transfer of applications and requests to authorities, it is no longer possible to guarantee that visas and entry permits will not be issued (as this decision is then taken by the relevant authority).

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to [ ].


You agree to indemnify, defend and hold harmless [ ], its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.


If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and [ ]. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of [ ].


Data Privacy Policy

Our website may be used without entering personal information. Different rules may apply to certain services on our site, however, and are explained separately below. We collect personal information from you (e.g. name, address, email address, telephone number, etc.) in accordance with the provisions of German data protection statutes. Information is considered personal if it can be associated exclusively to a specific natural person. The legal framework for data protection may be found in the German Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). The provisions below serve to provide information as to the manner, extent and purpose for collecting, using and processing personal information by the provider.

Please be aware that data transfer via the internet is subject to security risks and, therefore, complete protection against third-party access to transferred data cannot be ensured.


Our website makes use of so-called cookies in order to recognize repeat use of our website by the same user/internet connection subscriber. Cookies are small text files that your internet browser downloads and stores on your computer. They are used to improve our website and services. In most cases these are so-called “session cookies” that are deleted once you leave our website.

You can prevent cookies from being installed by adjusting the settings on your browser software accordingly. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.

Server Data

For technical reasons, data such as the following, which your internet browser transmits to us or to our web space provider (so called server log files), is collected:

– type and version of the browser you use
– operating system
– websites that linked you to our site (referrer URL)
– websites that you visit
– date and time of your visit
– your Internet Protocol (IP) address.

This anonymous data is stored separately from any personal information you may have provided, thereby making it impossible to connect it to any particular person. The data is used for statistical purposes in order to improve our website and services.

Use of Google Analytics with anonymization

Our website uses Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google“. Google Analytics employs so-called “cookies“, text files that are stored to your computer in order to facilitate an analysis of your use of the site.
The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google's location in the US and stored there.
In using Google Analytics our website employs the extension, “gat.anonymizeIp”. In doing so, Google abbreviates and thereby anonymizes your IP address before transferring it from member states of the European Union or signatory states to the Agreement on the European Economic Area.
Google uses this information to analyze your use of our site, to compile reports for us on internet activity and to provide other services relating to website and internet use. Google may also transfer this information to third parties where required to do so by law or where such third parties process this data on Google's behalf.
Google states that it will in never associate your IP address with other data held by Google. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.
Furthermore, Google offers a deactivation add-on for most current browsers that provides you with more control over what data Google can collect on websites you access. The add-on tells the JavaScript (ga.js) used by Google Analytics not to transmit any information about website visits to Google Analytics. However, the browser deactivation add-on offered by Google Analytics does not prevent information from being transmitted to us or to other web analysis services we may engage. You can find additional information on how to install the browser add-on at the following link:


On the basis of the Federal Data Protection Act, you may contact us at no cost if you have questions relating to the collection, processing or use of your personal information, if you wish to request the correction, blocking or deletion of the same, or if you wish to cancel explicitly granted consent. Please note that you have the right to have incorrect data corrected or to have personal data deleted, where such claim is not barred by any legal obligation to retain this data.

Sample Data Privacy Policy Statement
provided by the Law Offices of Weiß & Partner


This site uses Mouseflow web analytics service. The service may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website, except text in password fields. Mouseflow does not collect personally identifiable information that you do not voluntarily enter in this website. Mouseflow does not track your browsing habits across other web sites or text inputted in password fields. For more information see Mouseflow's Privacy Policy at


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Electronic Travel Authorization (eTA) application for Canada

Always double check your passport data:

During the application, you will be asked for your passport's number, date of issue and date of expiry.

Please make sure enter this information exactly as it is shown on your passport!

If there are any differences between your answers and the actual information on your passport, you may be refused to enter Canada.


You can find your country shortcode on this part of the machine readable lines of your passport.


Please enter your name(s) exactly as it is shown on the machine readable part of your passport.


Enter your passport id exactly as it is shown on this part of the machine readable lines of your passport.

This electronic service helps travelers obtaining their eTA for visiting Canada. It is not affiliated with the Government of Canada, other Canadian government agencies or departments. It is also not affiliated to the Immigration, Refugees and Citizenship Canada in any way. Our service costs 34,90€ (including 7C$ fee from official authorities). You can also submit your application using the official authority website you will only have to pay the 7 C$ fee. This website offers a commercial service with extended features and customer support. Please look at the graphic below to get information about your benefits when using our service.

Why you should use our service:

What we offer

Our service

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Official Authorities

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Tooltip for every application form question, including “how to”-pictures.

You need help or have a question while filling out your application form? We give you all the information you need to answer every question correctly. We also extend our tooltips every time we see questions asked several times by different users.

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There are tooltips in some but not all cases. Some special cases are not explained through official tooltips.

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Several languages. You can switch dynamically!

You can display the application form as well as every tooltip in your favorite language. At the moment, there are only a few languages available but there will be additional languages soon!

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In most cases, application forms and tooltips will be offered in the national languages only. For example, if you are using the website of the Canadian government, you will be able to choose only between French and English language.

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Every application is reviewed by our support staff.

Every support member is familiar with mistakes that usually happen to users filling out visa application forms. You form will be reviewed very precisely. There are mistakes and false entries that will only be noticed by experienced reviewers, such as the wrong number of digits of a passport ID.

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A finished application will be checked automatically. Some mistakes won’t be noticed since the system cannot detect them.

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Automated error filtering

Our system is frequently updated to add new mechanics that prevent users from doing mistakes while filling out their applications. For example, we autocorrect some entries that were made by mistake (double space etc.) and could lead to a declined application.

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Typically, there are error filters but they are often limited. Also, it is not detectable how often official error filtering systems are updated.

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Support and assistance 24/7

We offer 24/7 email support in various languages. Support will answer as soon as possible. Yet waiting times can depend on the number of requests at a certain time.

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In many cases, there will be no support at all. Often you will have the opportunity to use support ticket systems. Average waiting times differ between several hours and up to a few days.

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High quality service for your money.

In most cases, our service will be more expensive than the official, governmental service. For example, the support of one Canada eTA application costs 34,90€ (including 7$ processing fee for the governmental service). We believe that high quality is something people are willing to spend more money on. That’s why we keep our prices at a rate that allows us to serve high quality support and service.

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In general, official services can offer you lower prices because there are no extended services that cost money. You could say, that you get what you pay for.

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Get your eTA permission in four steps


Confirm your eligibility


Fill out application form


Complete payment


Receive your visa